218 lines
8.8 KiB
Plaintext
218 lines
8.8 KiB
Plaintext
MICROSOFT DIAGNOSTICS (MSD) UTILITY
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===================================
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--------------------------------------------------------------------
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| INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY |
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| ACCOMPANY THIS DOCUMENT (collectively referred to as an |
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| Application Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY |
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| KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO |
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| THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A |
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| PARTICULAR PURPOSE. The user assumes the entire risk as to the |
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| accuracy and the use of this Application Note. This Application |
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| Note may be copied and distributed subject to the following |
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| conditions: 1) All text must be copied without modification and |
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| all pages must be included; 2) If software is included, all files |
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| on the disk(s) must be copied without modification (the DOS |
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| utility DISKCOPY is appropriate for this purpose); 3) All |
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| components of this Application Note must be distributed together; |
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| and 4) This Application Note may not be distributed for profit. |
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| Copyright 1990 Microsoft Corporation. All Rights Reserved. |
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| Microsoft and the Microsoft logo are registered trademarks of |
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| Microsoft Corporation. |
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The Microsoft Diagnostics (MSD) utility is designed to assist
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Microsoft customers and Product Support Services (PSS) technicians in
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identifying system configuration information such as the BIOS and
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video card type and manufacturer, processor(s) installed, I/O port
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status, operating system version, environment settings, hardware
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devices attached, and additional software running concurrently with
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MSD. This utility is used when Microsoft PSS needs information to
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diagnose and solve problems with Microsoft products.
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INSTALLATION
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============
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Hard Disk System
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----------------
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To install MSD on a hard disk system, do the following:
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1. Place the enclosed disk in drive A.
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2. At the DOS prompt, type the following and press the ENTER key
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copy a:\msd.exe <pathname>
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where <pathname> is the location of your root directory. For
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example, type the following and press the ENTER key:
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copy a:\msd.exe c:\
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Dual Floppy Disk System
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-----------------------
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To install MSD on a dual floppy disk system, do the following:
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1. Place your DOS boot disk (system disk) in drive A and the enclosed
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Microsoft Diagnostics (MSD) Utility disk in drive B.
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2. At the DOS prompt, type the following and press the ENTER key:
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copy b:\msd.exe a:
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USING THE MICROSOFT DIAGNOSTICS UTILITY
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=======================================
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The MSD utility (MSD.EXE) runs in DOS and in a Windows DOS Box. To
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start MSD, do the following:
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1. At the DOS prompt, change to the root directory (where you
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installed MSD.EXE).
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2. Type "msd" (without the quotation marks) and press the ENTER key.
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(For monochrome, black-and-white, and LCD screens, type "msd /b"
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and press ENTER.)
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3. The program presents an introduction screen. To continue, press any
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key.
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MSD then presents a Main Menu screen split into two sections. The
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upper section presents a summary of information that the utility has
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gathered from your system. For additional information on any category,
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move the highlight bar (using the arrow keys) to any category and
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press the ENTER key. A dialog box appears that presents detailed
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information for that category. You can quickly choose any category by
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pressing the ALT key and the highlighted letter corresponding to the
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category you want. Return to the Main Menu screen by pressing the ESC
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key.
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The following is a brief explanation of the categories in the first
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section:
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Category Description
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-------- -----------
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BIOS Displays the BIOS manufacturer, date, version,
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and type
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Processor Displays the processor type and math
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coprocessor, if installed
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Memory Displays a map of physical memory from 768K to
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1 MB and information concerning the
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configuration of RAM and ROM in your computer
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system
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Video Shows your video card's manufacturer and
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model, BIOS version, memory, and current video
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mode
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Network Detects whether a network is MS-NET or
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compatible, or Novell
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Mouse Shows the DOS mouse driver version number,
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mouse type, and other information concerning
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the mouse
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Game Adapter Dynamically displays game card status for up
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to two game devices or joysticks
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CD-ROM Displays the Microsoft CD-ROM Extensions
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(MSCDEX.EXE) version number and drive letter
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Operating System Displays the operating system version number
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and path from which MSD was run
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Parallel Ports Dynamically displays the status of installed
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parallel ports and their port addresses
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Serial Ports Dynamically displays the status of active
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serial ports and their current configurations
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Disk Drives Scans all local and logical drives and
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displays the total and available bytes
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IRQ Status Shows the current hardware interrupt, IRQ,
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status
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Environment Displays environment variables
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AUTOEXEC.BAT Lists the AUTOEXEC.BAT file
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CONFIG.SYS Lists the CONFIG.SYS file
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The lower section of the MSD screen includes additional functions you
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can use with your system, as follows:
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Function Description
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-------- -----------
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Resident Programs Displays the names of programs loaded in RAM
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at the time MSD was executed, their locations,
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and their sizes; programs may be loaded into
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multiple segments of RAM and have multiple
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entries in the table
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Device Table Displays software and hardware device drivers
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installed; these include default devices, such
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as COM1 or LPT1, and user-installed devices
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loaded from the CONFIG.SYS file, such as
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HIMEM.SYS or EMM386.SYS
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Printer Test Prints a page to test the connection between
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the computer and either a TTY or PostScript-
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type printer
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Generate Report Prints a "faxable" report to a normal TTY
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printer or to a file
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File Viewer Views text files by entering the path and
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filename
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Memory Browser Searches selected ROM and RAM areas for search
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strings such as "Copyright" and "Version"
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About Displays MSD version number and copyright
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information
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Exit Exits MSD
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USES FOR THE MICROSOFT DIAGNOSTICS UTILITY
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==========================================
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The Microsoft Diagnostics utility is designed to be used in one of
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three ways:
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1. Over the telephone, you can report the information MSD displays to
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the Microsoft PSS technician assisting you in solving the problem
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you are experiencing.
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2. You can fax or mail Microsoft PSS a report generated by MSD. The
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Generate Reports feature will print the information to any TTY
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printer. Be sure to send the report to the attention of the
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technician assisting you.
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The mailing address is below. Microsoft's fax number is
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(206) 883-8101. Include the following attention line on the fax
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cover sheet:
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ATTN: PSS, <technician's name, building, group>
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3. You can send us a report file generated by MSD. The Generate
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Reports feature will print a configuration report to a file. You
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can copy this file to a floppy disk and send it to the technician
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helping you or send the file electronically by modem.
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Microsoft's mailing address is as follows:
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ATTN: Product Support Services
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<Technician's name, building, group>
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Microsoft Corp.
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One Microsoft Way
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Redmond, WA 98052-6399
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